Frequently Asked Questions
Everything you need to know to elevate your dining experience.
What is the typical shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout for last-minute holiday preparations.
How do you ensure fragile items like dinnerware arrive safely?
We use premium, reinforced packaging and double-boxing techniques specifically designed for ceramics and glassware to ensure your table settings arrive in pristine condition.
What is your return policy for seasonal collections?
We offer a 30-day return window for all unused items in their original packaging. Please note that seasonal items must be returned at least 7 days before the start of the holiday to qualify for a full refund.
Are your table settings dishwasher and microwave safe?
Most of our porcelain and stoneware collections are dishwasher and microwave safe. However, items with gold or silver metallic rims are hand-wash only. Please check the product specifications on each item page.
Do you offer bulk discounts for large events or institutions?
Yes, we offer special pricing for bulk orders, synagogues, and event planners. Please contact our concierge team with your requirements for a custom quote.
Can I purchase replacement pieces if I break a single plate?
We understand accidents happen. We maintain open-stock inventory for most of our signature collections so you can replace individual pieces without buying a full set.